Delivery & Return Policy

Last Updated: June 2026

At Samanoye.pk, customer satisfaction is our priority. Please review our Delivery & Return Policy before placing an order.

Delivery Policy

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

  • Delivery times may vary depending on location, courier operations, weather conditions, or public holidays.

Shipping Charges

  • Free Shipping on orders above Rs. 3,500

  • Shipping charges may apply to orders below the minimum free shipping threshold.

Delivery Coverage

We currently deliver across Pakistan through trusted courier partners.

Return & Exchange Policy

We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect item, you may request a return or exchange.

Return Eligibility

Products may be eligible for return or exchange if:

  • The item received is damaged or defective.

  • The wrong product was delivered.

  • The product has a manufacturing fault.

Return Conditions

  • Return requests must be made within 5 days of receiving the order.

  • The product must be unused and in its original packaging.

  • All accessories, manuals, and packaging must be included.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or mishandling.

  • Products with physical damage caused after delivery.

  • Items returned without original packaging.

Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed through the original payment method or bank transfer where applicable.

Exchange Process

If your product qualifies for exchange, a replacement will be dispatched after the returned item has been received and verified.

Contact Us

For return, exchange, or delivery-related assistance, please contact our customer support team through our website.

Samanoye.pk
Quality Products. Reliable Service.